By Nokunceda Magagula | 2025-04-02

Eswatini Revenue Service (ERS) has recorded revenue collection of E14.6 billion for the 2024/25 financial year surpassing the annual target by E44.9 million.

This remarkable achievement, marking a 12.1 per cent increase of E1.577 billion from the previous year, is testament to the improved compliance and positive response to ERS’s revenue mobilisation initiatives. According to ERS Commissioner General Brightwell Nkambule, the tax-to-GDP ratio had improved to 16.7 per cent, up from 15.9 per cent, signalling enhanced voluntary compliance and a maturing tax culture across the country.

“This success belongs to every taxpayer and trader who fulfilled their obligations and supported the country’s revenue mobilisation effort,” said Nkambule.
He said the organisation had been deliberate in their service and digital transformation journey, introducing platforms and systems that made tax compliance easier and more convenient.
He said as ERS set their sights on the new target of E16.56 billion, they were confident that through continued collaboration and innovation, they would achieve even greater results.

Nkambule stated that this year’s growth reflected not just a revenue milestone, but evidence of the impact of improved trust, simplified compliance and client-cantered service delivery.
ERS recorded a significant rise in its net promoter score (NPS) a global benchmark for customer satisfaction from 62.55 to 77.30 within a year.

This improvement was a result of professionalism by ERS staff, simplified tax and customs processes and the rollout of digital innovations such as the tax-ease self-service platform that was part of the oracle revenue management and billing (ORMB) programme.

Additionally, Nkambule mentioned that ERS hosted its second annual client appreciation day in June, 2024, honouring compliant individuals and businesses for their essential role in contributing to nation-building through compliance with tax and customs laws.

In 2024/25, ERS implemented key tax policy reforms to align revenue mobilisation with economic growth and support for businesses.
This included reduction of company income tax from 27.5 per cent to 25 per cent, the introduction of presumptive tax to simplify compliance for small enterprises and zero per cent tax rate for business with annual turnover below E50 000.
Additionally, ERS implemented the 1.75 per cent tax rate for business with annual turnover between E50 000 and E500 000, moreover increase in VAT registration threshold from E500 000 to E900 000, easing VAT compliance requirements pressure for micro and small businesses.

Nkambule emphasised that a fair and transparent tax system ensures full payment of refunds claims by taxpayers.
He said ERS disbursed E2.6 billion in tax refunds during the year, an 8.1 per cent increase from the previous year easing cashflow pressure on business.

With eyes set on a new target of E16.56 billion, ERS called on all taxpayers and traders to embrace the culture of voluntary compliance, anchored in mutual respect and service excellence.
“We are optimistic about achieving the target for the 2025/26 financial year.

“We have seen what is possible when we work together. Our focus remains on investing in smarter systems, better services, taxpayer education and stronger partnerships with our clients,” said Nkambule.

As ERS celebrated the milestone, the company extended heartfelt gratitude to every individual, business and partner who contributed to this success.
“Your taxes fuel the development of the Kingdom of Eswatini and your trust powers our efforts,” said Nkambule.

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