Swazi Observer

FULL STORY

EWSC ROLLS OUT PREPAID WATER METERS

By Simanga Gamedze | 2025-03-27

Eswatini Water Services Corporation (EWSC) has officially launched a prepaid water metering system, aiming to provide customers with better control over their water usage and improve revenue collection for the corporation. The launch, which took place at the EWSC headquarters in Ezulwini, was announced by Managing Director Jabulile Mashwama. The project will be rolled out over five years, with the first phase starting in the 2025/26 financial year, targeting 12 000 residential connections. Mashwama said the introduction of prepaid water meters was a direct response to customer demand for more control over their water bills. "Customers want more control over their water usage. Prepaid meters give them that control," she said. The prepaid system is described as more than just a billing system, but an empowerment tool. Customers can monitor their consumption in real time, plan budgets, and reduce wastage. "This ensures water efficiency and helps families avoid unexpected high water bills," Mashwama added. EWSC conducted benchmarking exercises with leading water service providers in Uganda, South Africa, and Botswana to ensure they adopted the best approach. "We wanted to ensure that we adopt the best approach. This initiative aligns with global best practices in water management," Mashwama explained. The prepaid meters will allow customers to buy water credits in advance, similar to prepaid electricity. This eliminates surprises at the end of the month and allows for better household expense planning. For EWSC, the system is expected to improve revenue collection by addressing unpaid accounts. The corporation also anticipates better financial planning and the ability to invest in expanding water infrastructure, especially in underserved communities. IT Senior Manager Innocent Mkhombe revealed that the prepaid metering system will cost over E500 million over five years. He clarified that the meters run on lithium batteries with a 15-year lifespan and solar backup, not electricity, addressing concerns about power outages. A pilot project is underway at Mndoni Estate, and customers will receive hourly updates on their water usage to detect leaks. Mashwama encouraged customers to embrace the change, highlighting its role in modernizing Eswatini's water management system and improving service delivery. "With prepaid meters, we are creating a future where every drop of water is accounted for and used wisely," she concluded.

share story