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MTN ON TRACK TO DEPLOY 500 NEW KIOSKS

By Hlengiwe Ndlovu | 2018-10-16

MTN Eswatini is on track to achieve its ambitious target of deploying a new batch of 500 Mobile Money kiosks nationwide before the end of this year.

This initiative was launched during Mobile Money month, held in August, for the third time in three years.

The reason behind the mass deployment of Mobile Money kiosks is to ensure that the service is readily available to customers. Additionally, this move obviously makes both the company and the product more visible across the country.

In an interview, MTN Chief Executive Officer Ambrose Dlamini, disclosed that to date, the mobile company had deployed more than 150 kiosks and still counting.

The first 50 Mobile Money kiosks were deployed during the first week of the Mobile Money month in August.

The company further committed to deploy 350 more kiosks before year end.

MTN trade marketers have been going around all the four regions of the country to identify vendors who can be part of the Mobile Money kiosk deployment.

Vendors who have already received kiosks from MTN have expressed their gratitude to the company.

Ncamiso Dube, who owns six Mobile Money stations at Kwaluseni, said the kiosks protect them from bad weather conditions, which could be the scorching sun, or rain.

“We are now able to conduct business without worrying much or closing down due to unbearable weather conditions, and this has significantly boosted both our efficiency and revenues, courtesy of MTN,” he said.

Dube said the deployment of MTN Mobile Money kiosks has also boosted their safety, improved visibility, and has reduced disturbances by customers when seeking assistance.

In addition to empowering vendors, the MTN CEO said the kiosks offer customers the opportunity to conveniently access the company’s services to resolve their queries.

Some of MTN services that customers can access from the kiosks include SIM registration, SIM swap, and Mobile Money.

“The kiosks work well as our sales and distribution points. This is part of our strategy to bring our products, and services closer to customers, nationwide.

“It is also in line with our belief that every citizen of this beloved kingdom deserves the benefits of a modern connected life,” said the CEO.

The new batch of kiosks are a welcome addition on service centres and connect stores located nationwide, where MTN customers can readily access different services. The company is also championing self-service tools like the MTN App, which eliminates the need for customers to travel to the nearest service centre, by placing most MTN services at their fingertips.

For subscriber registration, MTN has deployed a team of foot soldiers who are have worked well to make key services readily accessible.

Dlamini said the company is dedicated to improving customer service, mobile connectivity, accessibility and affordability with a range of solutions aimed at the needs of various market segments including the unbanked community, youth, women, micro-and emerging enterprises, and large organisations.

“We will continue to explore new methods of creating convenience and innovate,” he said.

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